EverThread spiral markEverThread™ App Store

Support

EverThread™ Support

We can help with imports, exports, intelligence settings, local storage questions, and understanding how your memories are handled.

Contact support

Email: [email protected]

Please include your device model, iOS version, EverThread version, and a plain description of what happened. Do not send private memories unless you intentionally choose to include them.

Common support topics

  • Importing conversations from ChatGPT or Claude exports.
  • Exporting your archive as JSON.
  • Switching intelligence providers.
  • Understanding what leaves your device.
  • Recovering from a failed import.
  • Deleting local app data.

First steps

  • Restart the app.
  • Check that your selected intelligence provider is available.
  • If using Anthropic or OpenAI, verify your API key in Settings → Intelligence.
  • If using Ollama or a custom backend, confirm your device can reach the local or custom URL.
  • Export a backup before clearing recovered threads.